Privacy Policy

Last updated: June 2025

1. Who We Are

On The Wing Limited ("we", "our", or "us") is a UK-registered sports travel company that offers curated flight-inclusive trips to major sporting events.

Company Name: On The Wing Limited

Company Number: 16403845

Email: hello@onthewing.co

Data Controller: On The Wing Limited

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data: Full name, email address, phone number

Contact Data: Billing and delivery address, communication preferences

Transaction Data: Booking details, payment confirmations

Technical Data: IP address, browser type, operating system, time zone

Usage Data: Site interactions, clicks, forms completed

Marketing Data: Email preferences, cookie tracking info

3. How We Collect Your Data

We collect data via:

Website forms (e.g. contact or booking enquiry)

Direct correspondence by email or phone

Cookies and analytics tools

Third-party services (e.g. payment processors or booking engines)

4. Why We Use Your Data (Legal Basis)

We only process your data when we have a legal basis to do so:

Contract: To process and manage your trip or enquiry

Consent: For email marketing and cookie tracking

Legitimate Interest: For website optimisation, service improvement

Legal Obligation: Financial and tax record-keeping

5. How We Store Your Data

We store your data securely using encrypted platforms and third-party tools with compliant safeguards. Retention periods:

Enquiry forms: 12 months

Booking records: 7 years (for accounting purposes)

Email marketing: Until you unsubscribe or withdraw consent

Google Analytics: 14 months (anonymised)

6. Who We Share Data With

We do not sell your data. We may share your data with:

Email and CRM tools (e.g. Mailchimp, Wix CRM)

Payment processors (e.g. Stripe)

Hosting and analytics (e.g. Wix, Google Analytics)

Official travel or hospitality suppliers (e.g. hotels, airlines, clubs)

All providers are GDPR-compliant and required to maintain confidentiality.

7. Cookies and Tracking

Our site uses cookies for analytics and performance improvement.

You can manage cookie preferences using our cookie banner

Typical tools we use:

Google Analytics

Meta Pixel (for retargeting)

Wix Analytics

8. Your Rights Under UK GDPR

You have the right to:

Access your data

Request correction or deletion

Withdraw consent

Object to processing

Request data portability

File a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email us at: hello@onthewing.co

ICO Contact:

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

https://ico.org.uk/

9. Promotions and Competitions

If you enter a promotion, we’ll only use your data for that campaign and any relevant follow-up unless you opt in to marketing.

10. Policy Updates

We may update this policy from time to time. Changes will be posted here and dated above. Continued use of the site implies acceptance.

Email: hello@onthewing.co